Returns, Cancellations & Refund Policy

1. Cancellation

Orders can be cancelled only before dispatch. To cancel, email us at contact@vastranayani.com.
Once dispatched, cancellation is no longer possible.
Prepaid orders cancelled before dispatch will be refunded to your original payment method within 5–7 business days (5% payment gateway charges deducted).

2. Returns & Exchanges

Items can be returned or exchanged within 3 days of delivery.
To initiate, email contact@vastranayani.com with your Order ID, reason for return, and clear photos/video of the product.
Our courier partner will arrange a pickup within 2–3 business days. It may take 10–12 business days for the parcel to reach us.
Refunds are initiated only after product inspection.
Return Charges: ₹150 per order (covers reverse shipping)
Exchange Charges: ₹300 per order (includes return + reshipment)

3. Refunds

Refunds are processed within 3 business days of receiving and inspecting the return package.
Amount is credited to your original payment method within an additional 5–7 business days.

4. Pure Silk & Handloom Saree Policy

Returns of pure silk and handloom silk sarees are eligible for a credit note valid for one year.
Exchanges are accepted if returned in original condition within 3 Days.
Please note: Natural variations in handloom weaves — minor loose threads, slight imperfections, or color differences from screen — are inherent to authentic handcraftsmanship and are not considered defects.

5. Eligibility Conditions

Products must be unused, unwashed, and unaltered.
Must be in original packaging with all tags intact.
Must be reported within 3 days of delivery with photo/video proof.
Damaged, used, or products without original packaging will not be accepted for return or refund.

6. Contact Us

We reserve the right to cancel orders or deny returns/exchanges to maintain fair practices for all our customers.

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